Top Questions
How do I charge the LARQ Bottle?
The LARQ Bottle can be recharged via Micro-USB. It is located on the side of the cap. A charging cable is included with your LARQ Bottle.
How do I activate a cleaning cycle?
Press the LARQ Bottle cap once to activate it and in 60 seconds you'll have pure water to drink.
What is Travel Mode?
Travel Mode deactivates Self-Cleaning Mode, and is recommended if you are storing your LARQ Bottle for an extended period of time or to conserve battery life.
Do the LARQ Bottles keep water cold or hot?
The LARQ Bottle will keep cold water chilled for up to 24 hours or hot for up to 12 hours.
The LARQ Bottle Movement is a lighter, single-walled bottle that will not keep beverages cold or hot, however, it can accommodate cold water and even be refrigerated. DO NOT put hot water into this bottle.
What is the difference between Normal Mode and Adventure Mode?
Normal Mode is a 1 minute cleaning cycle and delivers 12 mJ/cm^2 of UVC to the water and the inner surface of the bottle. Tap the button on the cap once to activate the cycle. It’s the right choice for daily use, if your water is from a trustworthy source.
In Adventure Mode, the LARQ Bottle delivers a higher dose of UVC: >30 mJ/cm^2. Activate this 3 minute cycle by double tapping the button on the cap. It’s a good choice if you’re not sure about the quality of your water or you just want extra peace of mind.
How often does the LARQ Bottle need to be charged? How will I know when the battery is low?
One charge lasts up to 1 month and conveniently recharges via MicroUSB. This is based on estimated usage of 3-4 cycles a day. Normal Mode lasts up to 4 weeks of use and Adventure Mode lasts up to 10-12 days of use. When your battery is low, your cap will blink green before and after a cleaning cycle to alert you to charge it!
Does the LARQ Bottle remove heavy metals or fluoride?
No, since the LARQ Bottle does not contain a filter, it does not remove physical impurities from the water. The UV-C LED technology is effective in eradicating up to 99.9999% of harmful bacteria, mold and viruses in Adventure Mode–preventing the growth of odor-causing bacteria and eliminating water-born illnesses.
Can I put other beverages in there besides water?
The LARQ Bottle is designed as a self-cleaning bottle for water. We do not recommend using it for other beverages. If you do end up putting sugary drinks, tea or coffee in your bottle, hand wash it after each use with warm soapy water.
How it Works
LARQ Bottle and LARQ Bottle Movement manuals
How do I charge the LARQ Bottle?
The LARQ Bottle can be recharged via Micro-USB. It is located on the side of the cap. A charging cable is included with your LARQ Bottle.
How do I turn on the LARQ Bottle?
Press the LARQ Bottle cap once to activate it and in 60 seconds you'll have pure water to drink.
How do I unlock the LARQ Bottle?
Hold down the LARQ Bottle cap for 5 seconds until you see a white light glow gradually and flash.
What is Travel Mode?
Travel Mode deactivates Self-Cleaning Mode, and is recommended if you are storing your LARQ Bottle for an extended period of time or to conserve battery life.
How do I turn off/turn on Travel Mode the LARQ Bottle?
Hold down the LARQ Bottle cap for 5 -10 seconds until you see a white light flash.
How does the LED reach the top of the LARQ Bottle?
The LARQ Bottle solves for the hardest to reach places in the bottle where bacteria are most likely to grow and does not reach the mouth area of the bottle. We recommend hand washing the mouth area of the bottle from time-to-time to get rid of any physical build-up or residue.
What do the LARQ LED colors mean?
- Breathing green light
I'm charging! - Steady green light
I'm fully charged! - Breathing sky blue light
Normal Mode - Pulsing blue light
Adventure Mode - Pulsing orange light
Safety Mode
(Will flash when activated outside the bottle or if the electronics are too hot.) - Steady yellow light
Low on battery. I will flash twice before and after a cleansing mode. - Red/Purple light
Oh no! Something is wrong. Please complete the Warranty Claims Form, and our Customer Experience team will have you drinking brilliantly again in no time!
Will the LARQ Bottle keep water cold or hot?
The LARQ Bottle will keep cold water chilled for up to 24 hours or hot for up to 12 hours.
The LARQ Bottle Movement is a lighter, single-walled bottle that will not keep beverages cold or hot, however, it can accommodate cold water and even be refrigerated. DO NOT put hot water into this bottle.
How do I know if the LARQ Bottle is working properly?
If your LARQ Bottle is charged and is not working correctly or has encountered an error, it will not enter Normal or Adventure mode and will alert you with an LED light indicator.
What is the difference between Normal Mode and Adventure Mode?
Normal Mode is a 1 minute cleaning cycle and delivers 12 mJ/cm^2 of UVC to the water and the inner surface of the bottle. Tap the button on the cap once to activate the cycle. It’s the right choice for daily use, if your water is from a trustworthy source.
In Adventure Mode, the LARQ Bottle delivers a higher dose of UVC: >30 mJ/cm^2. Activate this 3 minute cycle by double tapping the button on the cap. It’s a good choice if you’re not sure about the quality of your water or you just want extra peace of mind.
Does the UV-C LED purification process impact the taste?
No, the LARQ Bottle will not impact the taste of the water but it will eradicate up to 99.9999% of germs, and odor-causing bacteria in Adventure Mode.
How often does the LARQ Bottle need to be charged? How will I know when the battery is low?
One charge lasts up to 1 month and conveniently recharges via MicroUSB. This is based on estimated usage of 3-4 cycles a day. Normal Mode lasts up to 4 weeks of use and Adventure Mode lasts up to 10-12 days of use. When your battery is low, your cap will blink yellow before and after a cleaning cycle to alert you to charge it!
How often do I need to replace the LARQ Bottle?
You will not need to replace it as UV-C LED technology does not require a filter replacement and is MicroUSB rechargable. The UV-C LED component itself is rated for >100,000 cycles (on/offs) - much more robust than existing Mercury options (typically 8,000 to 10,000 if you read the product data sheets). So depending on your use it should last a very very long time.
Is the LARQ Bottle water resistant?
Yes, the MicroUSB port is waterproof and rated IPX7.
Will the LARQ Bottle sweat?
The LARQ Bottle is a double-wall vacuum insulated design that will keep your water cold for up to 24 hours and hot for up to 12 hours, so it will not sweat or exhibit condensation on the outside of the bottle.
The LARQ Bottle Movement may sweat when filled with extremely cold water, ice, or refrigerated due to its single-wall non-insulated construction.
What type of battery is used in the LARQ Bottle?
The LARQ Bottle uses a Li-Polymer battery, similar to one you would find in your smart phone.
What is the LARQ Bottle size and how much will it weigh?
The LARQ Bottle 17 oz / 500 ml:
Height 9.6 inches (243.7 mm)
Diameter 2.7 inches (69 mm)
Weight 13.5 oz (0.38kg)
Volume 17 oz (500mL)
The LARQ Bottle 25 oz / 740 ml:
Height 10.4 inches (264.16 mm)
Diameter 3 inches (76.2 mm)
Weight 17 oz (0.5 kg)
Volume 25 oz (740 ml)
The LARQ Bottle Movement 24 oz / 710ml:
Height 9.8 inches (248.92 mm)
Diameter 2.8 inches (71.12 mm)
Weight 10.7 oz (0.3 kg)
Volume 24 oz (710 ml)
The LARQ Bottle Movement 32 oz / 950 ml:
Height 11 inches (279.4 mm)
Diameter 3 inches (76.2 mm)
Weight 12.5 oz (0.35 kg)
Volume 32 oz (950 ml)
What material is the LARQ Bottle made out of?
The LARQ Bottle is double-wall vacuum insulated made with electropolished, 18/8 food grade stainless steel (contains nickel). It is BPA and phthalates free.
Does the LARQ Bottle Movement Sleeve fit the LARQ Bottle?
No, the LARQ Bottle Movement Sleeve is designed specifically for the LARQ Bottle Movement and will not fit correctly on the LARQ Bottle.
Why doesn’t the Micro-USB charging cable fit in the cap’s charging port?
Be sure that the MicroUSB symbol on your charging cable is facing down if the top of the cap is upright. The cap will indicate that it is charging with a pulsing green light. If you're still experiencing issues, please provide a video and a detailed description of the issue to hello@livelarq.com and our Customer Experience team will be happy to assist you.
Where is the fill line?
For the LARQ Bottle, the fill line is approximately the middle of the top portion of the LARQ Bottle (indicated as #4 in the diagram), just below where the curve begins.
How does Self-Cleaning Mode work? How can I tell?
Self-Cleaning Mode will activate every two hours from the last cleaning cycle for ten seconds (indicated by a blue breathing light). It is a very quick cycle, so it is easy to miss!
Also check if your LARQ Bottle is in Travel Mode, which will lock the LARQ Bottle so that the Self-Cleaning Mode is turned off. To turn Travel Mode off and turn on Self-Cleaning Mode, press and hold the cap for 5- 10 seconds until a white light turns on and flashes.
Can I put ice in my LARQ Bottle?
Ice is completely fine to use with the LARQ bottle, and will not damage the bottle itself in any way. However, it may impact the efficiency of the UV-C LED since LARQ uses a line of sight technology and the ice may prohibit the UV-C LED from reaching certain areas of the bottle when solid.
Can I use alkaline water in my LARQ Bottle?
Yes, you can put alkaline water in the LARQ Bottle and it should not impact the efficacy of the UV-C LED technology, nor will it impact the mineral or acid levels in alkaline water.
How do I activate a cleaning cycle?
Press the LARQ Bottle cap once to activate it and in 60 seconds you'll have pure water to drink.
Can I put hot water in the LARQ Bottle Movement?
The LARQ Bottle Movement has a single-wall non-insulated construction. Although the cap can handle most temperatures, the bottle itself may get hot if handled with hotter liquids. We recommend using the LARQ Bottle Movement with cold to warm water only. If you prefer to drink hot water, try the LARQ Bottle–our double-wall vacuum insulated model that will keep liquids cold for up to 24 hours and hot for up to 12 hours!
How is the LARQ Bottle Movement different from the LARQ Bottle?
Both LARQ Bottle and LARQ Bottle Movement collections use the same cap and proprietary UV-C LED technology. The difference between them is in the design, water capacity, weight, and construction of the bottles.
The LARQ Bottle features double-wall vacuum insulation that keeps your water hot for 12 hours and cold for 24 hours. It also features our two-tone proprietary powder coating and Red Dot award-winning design. Visit our LARQ Bottle page to learn more.
The LARQ Bottle Movement is a lighter weight bottle due to its single-wall construction–perfect for staying hydrated while backpacking or commuting–and features a silicone sleeve that protects the bottle from bumps and knicks (for the perpetually clumsy). Visit our LARQ Bottle Movement page to learn more.
What happens to the germs and bacteria in the water or bottle? Is it filtered out?
The LARQ Bottle is a water purification system. UV-C light is blasted at 280 nanometers inside the bottle when your cap is activated to break down bacteria and viruses at the DNA level, rendering them inactive and preventing potential growth, making your water safe for consumption. The LARQ Bottle is not a filter and does not remove any physical particles from the water. To learn more about how UV-C LED works, check out our Technology Page.
Technology
Has the LARQ Bottle been tested?
The UV-C LED technology inside LARQ has been tested by independent third-party labs and the LARQ Bottle is effective against E. Coli. Learn more on our Technology Page.
Does the LARQ Bottle remove heavy metals or fluoride?
No, since the LARQ Bottle does not contain a filter, it does not remove physical impurities from the water. The UV-C LED technology is effective in eradicating up to 99.9999% of harmful bacteria, mold and viruses in Adventure Mode–preventing the growth of odor-causing bacteria and eliminating water-born illnesses.
How does the LARQ Bottle work?
The LARQ Bottle uses patented UV-C technology to purify your water and bottle at the touch of a button. The bottle intelligently turns on every 2 hours to purify both the water you put inside as well as the inside of the bottle. The UV-C light eradicates biological contaminants by destroying their DNA.
What is UV-C LED technology?
The UV-C wavelength emitted from the UV-C LED located in the LARQ Bottle Caps are optimized at the 280 nanometer spectrum to eliminate up to 99.9999% of bacteria and viruses by breaking down their DNA before they have a chance to spread, making the water pure and safe to drink. At the minimum, the LARQ Bottle should be filled with water that is clear to the eyes and does not contain any physical sediment as the UV-C LED will not remove these impurities from the water. The UV-C LED chip in the LARQ Bottle are smaller, more energy efficient, non-toxic (mercury-free), and more economical compared to traditional Mercury-based UV technology.
Is the LARQ Bottle safe to use?
Yes, the LARQ Bottle is safe. UV-C LED light does not remain in the water and therefore is perfectly safe for consumption.
The LARQ Bottle does have a Safety Mode, which is indicated by a flashing orange light that prevents accidental activation when the cap is not on the bottle by dimming the UV-C LED light. One should never place the activated UV-C LED in direct contact with the skin or eyes.
The Uses
Is the LARQ Bottle refrigerator/microwave/dishwasher safe?
The LARQ Bottle may be refrigerated but bear in mind the double-wall vacuum insulated feature of this bottle will not allow contents inside to be affected by external temperatures.
The LARQ Bottle Movement may be refrigerated to keep the contents cold due to its single-wall stainless steel construction.
Do not put any of our LARQ Bottles in the freezer, microwave, or dishwasher.
Can I fly with my LARQ Bottle?
Yes, it will have no problem coming along with you on flights as long as you empty out all the liquids from the bottle. The LARQ Bottle and LARQ Bottle Movement should be kept on your person or in your carry-on. It may not be transported in a checked bag due to the Li-polymer battery in the cap.
Can I clean the LARQ Bottle/LARQ Bottle Movement?
The LARQ Bottle and LARQ Bottle Movement are 10,000 times more hygienic than a normal reusable bottle. You almost never have to clean the bottle if it is used for water. You may need to clean the bottle when you use it for liquids other than water. We recommend gentle hand washing with soap and warm water and wiping the mouth area from time to time.
Can I put other beverages in there besides water?
The LARQ Bottle is designed as a self-cleaning bottle for water. We do not recommend using it for other beverages. If you do end up putting sugary drinks, tea or coffee in your bottle, hand wash it after each use with warm soapy water.
Can I use the LARQ Bottle/LARQ Bottle Movement in the backcountry or while traveling?
Yes! Our UV-C LED technology will eliminate 99.9999% of germs, bacteria, and viruses in Adventure Mode. It will not remove heavy metals or chemicals in the water. It will depend on the region that you are in as to which contaminants exist in the water, so it may be advised to take additional precautionary methods with any LARQ Bottle depending on the water source to ensure the safety of the water.
Can I put fruits in the LARQ Bottle? What will happen?
Fruit is fine to use with the LARQ bottle, and will not damage the bottle itself in any way nor will the UV-C LED technology affect the fruit. However, it may impact the efficiency of the UV-C LED since LARQ uses a line-of-sight technology and the fruit may prohibit the UV-C LED from reaching certain areas of the bottle. We would recommend washing the LARQ Bottle with warm soap and water if used with fruit.
How clean must the water be?
At a minimum, it should be clear to the eye with no heavy sediment.
Personalization
Where can I order personalized LARQ Bottles?
Currently, personalization is only available in the United States, but we are working hard to expand this feature to other countries soon.
For US customers, you will find the option to personalize your LARQ Bottle on the LARQ Bottle page before adding to your cart. Remember to double-check your personalization text in your cart before completing your order.
What are the character limitations for a personalized order?
You can add up to 10 characters to personalized LARQ Bottles. All personalization will be engraved in uppercase letters and numbers only.
Can I return or exchange a personalized order?
No, personalized bottles cannot be exchanged or returns. All personalized products are final sale.
Can I change the personalized text on an order I just placed?
Unfortunately, we are unable to accomodate any changes to personalized orders after they've been placed. Please double-check your personalization preferences before placing your order.
How long will it take to receive a personalized order?
We're making your LARQ Bottle extra special! Please allow up to a week for your order to be personalized in addition to our standard shipping.
Shipping, Returns & Warranty
When are the last dates to order for delivery by December 24th
Holiday Shipping Dates
Please note: There may be shipping delays pertaining to your order this year that are out of our control. However, we will do our best to deliver your order by 12/24. We highly recommend ordering as soon as possible (before your country's shipping deadline) to ensure timely delivery by 12/24.Order by these deadlines for delivery by 12/24! It's going to be a brilliant holiday.
US (Includes AK, HI, and Puerto Rico) - Standard shipping: December 18, 2020, 5pm (PST)
- Express shipping: December 20, 2020, 5pm (PST)
Canada - Standard shipping: December 16, 2020, 5pm (PST)
- Express shipping: December 20, 2020, 5pm (PST)
- Excludes YT, NT, NU, and remote areas
UK - Standard shipping: December 18, 2020, 5pm (PST)
Other countriesOrder by December 9, 2020
- Bulgaria
- Estonia
- Finland
- Greece
- Latvia
- Portugal
- Romania
Order by December 13, 2020
- Norway
- Switzerland
- Iceland
- Austria
- Croatia
- Czech Republic
- Denmark
- France
- Hungary
- Ireland
- Italy
- Lithuania
- Poland
- Slovakia
- Slovenia
- Spain
- Sweden
Order by December 16, 2020
- Belgium
- Germany
- Luxembourg
- Netherlands
Order by November 20, 2020
- Australia
- New Zealand
- Singapore
- Hong Kong
- Japan
- Korea
- Thailand
- Taiwan
- Philippines
Does the LARQ Bottle have a warranty?
LARQ offers a 1-year limited warranty on all bottles purchased from www.livelarq.com and authorized retailers. The warranty covers the repair or replacement of any defective material or component. In the rare case that we are unable to repair or replace the defective material or component, we will submit a refund. It does not cover any issues due to normal wear and tear, misuse or loss/theft of the bottle.
What payment types will be accepted?
All major credit cards, Paypal, Amazon Pay, and Google Pay
How long will it take to receive my order?
For deliveries in the United States, Canada, United Kingdom or the European Union, orders will take between 5-7 business days to arrive.
For deliveries in any other country, orders will take between 7-14 business days to arrive.
Please allow one additional business day for processing.
*Business days usually include Monday-Friday excluding weekends and federal holidays.
Can I place an order with expedited shipping?
Yes, for certain regions we do offer expedited shipping! If it is applicable, it will appear as an option during checkout.
What is LARQ's Return Policy?
We would be happy to accept returns of any unused LARQ product* (excluding charging cables and personalized LARQ Bottles) in its original packaging within 30 days of the purchase date. Complimentary returns are available in the United States and Canada. Please reach out to hello@livelarq.com and our Customer Experience team will assist you with the return process.
Limited Edition/Gift Sets: You can return any LARQ Bottle as long as it fits our Return Policy. Please note, if the set is not returned in full, the promotional discount will no longer be applicable. For questions regarding returns on Limited Edition Sets/Gift Sets, reach out to hello@livelarq.com.
*If a product is returned used or does not pass our inspection, it will not be eligible for a refund. LARQ will not be responsible for shipping back any product deemed ineligible for a refund or exchange.
What is LARQ's Exchange Policy?
We would be happy to exchange your unused LARQ product (excluding personalized LARQ Bottles) in its original packaging within 30 days of the purchase date. Complimentary exchanges are available in the United States, the European Union, and Canada. Please reach out to hello@livelarq.com and our Customer Experience team will assist you with the exchange process.
We are unable to exchange any LARQ Bottles purchased with a Limited Edition Set for another size, color, or style. Limited Edition Sets are only available in the color and size combinations offered upon purchase. If you think you are experiencing issues with your bottle, please register your bottle here to submit a warranty claim.
If the LARQ Bottle is returned used or does not pass our inspection, it will not be eligible for an exchange. LARQ will not be responsible for shipping any product deemed ineligible for an exchange back to the customer.
Where is the serial number of my LARQ Bottle located?
The serial number is located by the QR code on the stickers on the bottom of the bottle and the box. It is an alpha-numeric sequence starting with BD, BS or BC and ending in a number. (Ex. BDMB050A00001311). Log in or create an account to register your LARQ Bottle, LARQ Bottle Movement or LARQ Cap with the corresponding serial numbers.
Is there a Holiday Return Policy?
We are pleased to be offering an extended return window to give you peace of mind when shopping for your loved ones! Holiday orders purchased between Nov 1 - December 31, 2020 can be returned unused and in their original packaging until February 1, 2021. Our standard return policy will apply; We would be happy to accept returns of any unused LARQ product* (excluding charging cables and personalized LARQ Bottles) in its original packaging. Complimentary returns are available in the United States and Canada. Please reach out to hello@livelarq.com and our Customer Experience team will assist you with the return process. Limited Edition/Gift Sets: You can return any LARQ Bottle as long as it fits our Return Policy. Please note, if the set is not returned in full, the promotional discount will no longer be applicable. For questions regarding returns on Limited Edition Sets/Gift Sets, reach out to hello@livelarq.com. *If a product is returned used or does not pass our inspection, it will not be eligible for a refund. LARQ will not be responsible for shipping back any product deemed ineligible for a refund or exchange.
Where does LARQ ship to?
The LARQ Bottle currently ships to the following countries:
US
Canada
EU (union)
Australia
New Zealand
Singapore
Hong Kong
Switzerland
Norway
Japan
Korea
Thailand
Taiwan
Philippines
We are working on growing, so please feel free to email hello@livelarq.com to suggest that your country be added next!
Didn't find what you were looking for?
Reach out to hello@livelarq.com and we'll be glad to help!
LARQ, 950 Tower Ln, Suite 2100
94404 Foster City, California, U.S.
