Frequently asked questions
The LARQ currently ships to the following countries:
- EU (European Union)
- New Zealand
- Hong Kong
- South Korea
We are working on growing, so please feel free to email firstname.lastname@example.org to suggest that your country be added next!
Yes, for certain regions we do offer expedited shipping! If it is applicable, it will appear as an option during checkout.
We would be happy to accept returns of any unused LARQ product* (excluding charging cables and personalized LARQ Bottles) in its original packaging within 30 days of the purchase date. Complimentary returns are available in the United States and Canada. Please reach out to email@example.com and our Customer Experience team will assist you with the return process.
Limited Edition/Gift Sets: You can return any LARQ Bottle as long as it fits our Return Policy. Please note, if the set is not returned in full, the promotional discount will no longer be applicable. For questions regarding returns on Limited Edition Sets/Gift Sets, reach out to firstname.lastname@example.org.
*If a product is returned used or does not pass our inspection, it will not be eligible for a refund. LARQ will not be responsible for shipping back any product deemed ineligible for a refund or exchange.
We would be happy to exchange your unused LARQ product (excluding personalized LARQ Bottles) in its original packaging within 30 days of the purchase date. Complimentary exchanges are available in the United States, the European Union, and Canada. Please reach out to email@example.com and our Customer Experience team will assist you with the exchange process.
We are unable to exchange any LARQ Bottles purchased with a Limited Edition Set for another size, color, or style. Limited Edition Sets are only available in the color and size combinations offered upon purchase. If you think you are experiencing issues with your bottle, please register your bottle here to submit a warranty claim.
If the LARQ product is returned used or does not pass our inspection, it will not be eligible for an exchange. LARQ will not be responsible for shipping any product deemed ineligible for an exchange back to the customer.
For deliveries in the United States, Canada, United Kingdom, or the European Union, orders will take between 5-7 business days to arrive.
For deliveries in any other country, orders will take between 7-14 business days to arrive.
Due to global shipping issues, please allow 5-7 additional business days for processing.
*Business days usually include Monday-Friday excluding weekends and federal holidays.